Knowledge-Sharing Reward Dynamics in Knowledge Management Systems: Game Theory-Based Empirical Validation

CASISD OpenIR > 中国科学院科技政策与管理科学研究所(1985年6月-2015年12月)

	Knowledge-Sharing Reward Dynamics in Knowledge Management Systems: Game Theory-Based Empirical Validation
	Zhang, X; Chen, ZJ; Vogel, D; Yuan, MH; Guo, CJ
发表期刊	HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES
关键词	Knowledge Sharing Reward Knowledge Management System Game Theory Case Study
摘要	There are several knowledge-sharing problems in knowledge-management system (KMS) contexts. Many organizations use rewards to motivate people to contribute knowledge, but there has been no conclusive evidence of the role of reward. We designed two game-theory models to explain why and how the different knowledge-sharing problems occur in a KMS and the effectiveness of rewards. We found that there are four types of Nash equilibriums in different knowledge-sharing situations (Perfect, Free-riding, Non-use, and Dormant). Complex situations also occur (e.g., the absence of consideration for knowledge quality leads to vicious cycles). People contribute low-quality knowledge that is not used, and thus the KMS spirals toward disuse. To provide proposition evidence, a case study in an enterprise resource planning vendor was conducted. Based on comparison with empirical evidence, proposition validity was ensured. To effectively facilitate knowledge sharing, our suggestion is that organizations not only add rewards but also apply some additional mechanisms, such as a quality-evaluating system extended information technology support, and organizational policy. (C) 2010 Wiley Periodicals, Inc.
	2010
卷号	20 期号:2 页码:20,103-122
ISSN	1090-8471
学科领域	Engineering ; Manufacturing ; Ergonomics
收录类别	SCI
语种	英语
WOS记录号	WOS:000275279500002
引用统计	被引频次：17[WOS] [WOS记录] [WOS相关记录]
文献类型	期刊论文
条目标识符	http://ir.casisd.cn/handle/190111/4491
专题	中国科学院科技政策与管理科学研究所(1985年6月-2015年12月)
推荐引用方式 GB/T 7714	Zhang, X,Chen, ZJ,Vogel, D,et al. Knowledge-Sharing Reward Dynamics in Knowledge Management Systems: Game Theory-Based Empirical Validation[J]. HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES,2010,20(2):20,103-122.
APA	Zhang, X,Chen, ZJ,Vogel, D,Yuan, MH,&Guo, CJ.(2010).Knowledge-Sharing Reward Dynamics in Knowledge Management Systems: Game Theory-Based Empirical Validation.HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES,20(2),20,103-122.
MLA	Zhang, X,et al."Knowledge-Sharing Reward Dynamics in Knowledge Management Systems: Game Theory-Based Empirical Validation".HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES 20.2(2010):20,103-122.

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